x11bd Privacy Policy

At x11bd, protecting the privacy of our players is a fundamental commitment. This Privacy Policy explains in clear terms how we collect, process, store, and share personal information when you use our online casino and sports betting services in Bangladesh. By creating an account or accessing our platform, you acknowledge that you have read and understood the practices described in this document.

This policy applies to all users of x11bd, including visitors, registered members, and anyone who contacts our support team. Whether you are placing a bet on the Bangladesh Premier League, spinning slots, or playing live casino tables powered by Evolution Gaming or Pragmatic Play, this policy governs how your information is handled throughout your journey on our platform.

Information We Collect

x11bd collects several categories of information to deliver a secure, compliant, and personalized gambling experience. The information we collect falls into two broad categories: information you provide directly, and information collected automatically as you use our platform.

Information You Provide Directly

When you register an account, make a deposit, or contact our support team, you may provide the following types of information:

• Full name, date of birth, and gender (used for identity verification and age checks)
• Email address and mobile phone number (used for account communications and two-factor authentication)
• Residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna) and postal code
• Payment information such as your bKash, Nagad, or Rocket mobile wallet number, or Dutch-Bangla Bank / City Bank account reference
• Identity verification documents (national ID, passport, or other government-issued ID) where required for KYC compliance

Information Collected Automatically

When you visit or use the x11bd platform, our systems automatically record certain technical and behavioral data, including:

• IP address, browser type and version, operating system, and device type
• Pages visited, time spent on each page, clickstream data, and referral URLs
• Game session data including games played, bet amounts, win/loss history, and game duration
• Cookies and similar tracking technologies (see the Cookies section below for full details)

Communications and Support Records

If you contact our support team via live chat or email, we retain records of those interactions. This helps us resolve disputes, improve service quality, and comply with responsible gaming obligations. Support is available 24/7 in English and Bangla, and all communications are treated as confidential.

How We Use Your Information

x11bd uses the information we collect for specific, legitimate purposes directly related to operating a safe and fair online gambling platform. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. Our primary uses include:

• Creating and managing your x11bd account, including verifying your identity and age in compliance with our 21+ policy
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, ensuring all transactions are secure and traceable
• Providing customer support in English and Bangla, resolving disputes, and following up on complaints
• Delivering relevant promotions, bonuses, and offers (only where you have opted in to receive marketing communications)
• Conducting anti-fraud, anti-money-laundering (AML), and responsible gaming checks to protect both x11bd and our players
• Improving platform performance, game offerings, and the overall user experience through aggregated analytics

Where we send you promotional emails or SMS messages, you may unsubscribe at any time by following the opt-out instructions included in those communications, or by contacting our support team directly.

Disclosure of Your Information

x11bd does not sell, trade, or rent your personal information to external parties for their own commercial use. However, we may share your information in the following limited and controlled circumstances:

Trusted Service Providers

We work with carefully selected third-party vendors who assist us in operating the x11bd platform. These include payment processors (such as bKash, Nagad, Rocket), game technology providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt), identity verification services, and customer support software providers. All such partners are contractually required to handle your data in accordance with this Privacy Policy and applicable data protection standards.

Legal and Regulatory Requirements

We may disclose your personal information if we are required to do so by applicable law, court order, or government authority. This includes disclosures made in connection with anti-money-laundering investigations, fraud prevention, or other law enforcement activities where x11bd is legally obligated to cooperate.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of x11bd's assets, your personal information may be transferred as part of that transaction. We will notify you via a prominent notice on our platform before your personal data becomes subject to a different privacy policy.

Cookies and Tracking Technologies

x11bd uses cookies and similar technologies to enhance your experience on our platform, maintain session security, and gather analytics data that helps us improve our services. A cookie is a small text file stored on your device by your web browser. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

Types of Cookies We Use

Essential cookies are strictly necessary to operate the x11bd platform — they enable login functionality, maintain your session, and protect against cross-site request forgery (CSRF). You cannot opt out of essential cookies without significantly impairing your ability to use the platform. Analytics cookies help us understand how users interact with our site (pages visited, time on site, errors encountered). Performance cookies allow us to remember your preferences such as language and display settings. Marketing cookies are only set where you have given explicit consent and are used to deliver relevant promotional offers.

Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse new cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling cookies may affect certain features of the x11bd platform, including maintaining your login session and accessing personalized content. For detailed instructions on managing cookies in your specific browser, visit the official help pages for Chrome, Firefox, Safari, or your browser of choice.

Data Security

x11bd takes the security of your personal information seriously. We implement a range of technical and organizational measures designed to protect your data from unauthorized access, accidental loss, alteration, disclosure, or destruction. While no online platform can guarantee absolute security, we maintain robust defenses appropriate to the sensitivity of the data we hold.

Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption on all data transmitted between your device and our servers
• Password hashing and salting using industry-standard algorithms so that plain-text passwords are never stored
• Strict access controls ensuring only authorized personnel can access sensitive player data, with access logs maintained for audit purposes
• Regular security audits, vulnerability assessments, and penetration testing to identify and address potential weaknesses before they can be exploited

Data Retention

x11bd retains your personal information for as long as your account is active, or for as long as necessary to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period for different categories of data may vary based on the legal and operational requirements applicable to each type.

When you close your account, we will delete or anonymize your personal data within a reasonable period, except where we are required by law to retain it for longer (for example, financial transaction records may be retained for up to seven years in accordance with anti-money-laundering regulations). If you wish to request deletion of your data, please contact our support team at [email protected].

Your Rights

As a user of x11bd, you have meaningful rights over your personal data. We are committed to honoring these rights in a timely and transparent manner. Your rights include:

• Right of access — you may request a copy of the personal data we hold about you at any time
• Right to rectification — if any of your personal information is inaccurate or incomplete, you have the right to request that we correct it
• Right to erasure — subject to legal retention requirements, you may request that we delete your personal data
• Right to restrict processing — you may ask us to limit how we use your data in certain circumstances, for example while a dispute is being investigated
• Right to withdraw consent — where our processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within 30 days. In some cases, we may need to verify your identity before fulfilling a data request to protect against unauthorized access.

Third-Party Payment Processors

x11bd partners with trusted payment service providers including bKash, Nagad, Rocket, Upay, Visa, and Mastercard to process deposits and withdrawals. When you initiate a financial transaction, relevant payment details are shared with the applicable payment processor solely for the purpose of completing that transaction. These processors operate under their own privacy and security policies, which we encourage you to review.

x11bd does not store your full payment card numbers on its servers. Card data entered during a transaction is handled directly by the payment processor using PCI-DSS-compliant infrastructure. For mobile wallet transactions via bKash, Nagad, or Rocket, only the mobile number and transaction reference are retained by x11bd for reconciliation purposes.

Minors and Age Restriction

x11bd is strictly an adults-only platform. Our services are not directed at, and must not be used by, any person under the age of 21. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected data from a person under 21, we will immediately delete that information and close the associated account.

Changes to This Privacy Policy

x11bd reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will provide prominent notice on our platform and update the 'Last Updated' date at the top of this page. We encourage you to review this policy periodically so you remain informed about how we protect your information.

Your continued use of x11bd after any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should discontinue use of our platform and contact our support team to arrange closure of your account.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way x11bd handles your personal data, please reach out to our support team. We are available 24/7 in English and Bangla and are committed to responding to all privacy-related inquiries promptly and professionally.

You can reach us by email at [email protected]. Please include your registered username or account number in your message so we can locate your records and respond efficiently. For urgent matters, our live chat support is also available around the clock.