Terms & Conditions

1. Introduction and Acceptance

Welcome to x11bd, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Player") and x11bd ("we", "us", or "the Platform"). They govern all access to and use of x11bd's website, mobile interface, games, betting services, promotions, and any other content offered through https://x11bd.net.

By registering an account, accessing the platform, or placing any wager on x11bd, you confirm that you have read, fully understood, and unconditionally agreed to these Terms. If you do not agree with any provision herein, you must cease using the platform immediately. x11bd reserves the right to suspend or terminate any account that is found to be in violation of these Terms.

2. Eligibility Requirements

Access to x11bd's platform and services is subject to the following eligibility criteria. x11bd reserves the right to request documentary evidence at any time to verify compliance.

• You must be at least 21 years of age (21+ only). Minors are strictly prohibited from using x11bd.
• You must be a natural person acting on your own behalf — corporate entities or automated bots may not register.
• You must not be a resident of any jurisdiction where online gambling is explicitly prohibited by local law.
• Each individual may hold only one (1) account. Duplicate accounts will be merged or permanently closed.

3. Account Registration & Verification

To place bets or access real-money features on x11bd, you are required to complete the registration process and submit any verification documents requested by our compliance team.

Account Accuracy

You agree to provide accurate, current, and complete information during registration. This includes your full legal name, date of birth, residential address, and a valid contact number. Providing false information constitutes a material breach of these Terms and may result in immediate account termination and forfeiture of any funds held.

KYC and Identity Verification

x11bd applies a Know Your Customer (KYC) process in line with responsible gaming and anti-fraud standards. You may be asked to submit a government-issued photo ID (such as a National ID card or passport), proof of address, and evidence of your preferred payment method (e.g., a screenshot of your bKash or Nagad account registered under the same name). Failure to complete KYC within a reasonable time may result in suspension of withdrawal privileges until verification is achieved.

4. Deposits and Withdrawals

x11bd supports a range of trusted Bangladeshi payment methods to make funding your account as convenient as possible. All financial transactions are processed in Bangladeshi Taka (BDT).

Deposits

Deposits via bKash, Nagad, Rocket, Upay, and select bank cards (Visa, Mastercard) are processed instantly or within minutes. The minimum single deposit amount is ৳200. x11bd does not charge any deposit fees; however, your payment provider may apply its own transaction charges. You are solely responsible for ensuring that deposited funds belong to you and are not sourced from any illegal activity.

Withdrawals

Withdrawal requests are reviewed and processed within 24 hours during business days (Bangladesh Standard Time, UTC+6). To submit a withdrawal, you must have a verified account and a balance equal to or exceeding the minimum withdrawal threshold. The following conditions apply to all withdrawal requests:

• Withdrawals will only be processed to the same payment method used for the most recent deposit.
• Any active bonus funds must satisfy the applicable wagering requirements before a withdrawal is permitted.
• x11bd reserves the right to request additional verification documentation before releasing any withdrawal of ৳10,000 or more.

5. Bonuses, Promotions & Wagering Requirements

x11bd offers a variety of bonuses and promotional offers, including welcome bonuses, reload bonuses, free spins, and event-based promotions tied to tournaments such as the BPL, IPL, and T20 World Cup. All promotional offers are subject to the specific terms displayed at the time of the offer and to the general bonus conditions described below.

Welcome Bonus

New players who complete registration and make a qualifying first deposit are entitled to claim the x11bd welcome bonus, up to ৳20,000. The welcome bonus carries a rollover requirement that must be met in full before any winnings derived from bonus funds can be withdrawn. The exact rollover multiplier and qualifying game types are specified on the promotions page. Welcome bonus funds cannot be transferred, gifted, or exchanged for cash.

General Bonus Conditions

Only one bonus may be active per account at any given time. Attempting to claim multiple concurrent bonuses through duplicate accounts or third parties is considered abuse and will result in all bonuses being voided and the account reviewed for suspension. x11bd reserves the right to modify, suspend, or discontinue any promotional offer at any time without prior notice, provided that any offer already claimed will be honored under its stated terms.

6. Responsible Gaming

x11bd is firmly committed to promoting responsible gaming across Bangladesh. Gambling is intended as a form of entertainment and should never be pursued as a strategy to generate income or to recover losses. The platform enforces a strict minimum age of 21 years (21+ only). Players who are under 21 years of age are prohibited from creating an account or placing wagers of any kind.

Players may request deposit limits, session time limits, cooling-off periods, or full self-exclusion at any time by contacting our support team at [email protected]. x11bd will action such requests within 24 hours. If you feel that gambling is negatively affecting your life or the lives of those around you, we strongly encourage you to seek help and to review our dedicated Responsible Gaming page for further guidance and resources.

7. Prohibited Conduct

Users must not engage in any of the following actions while using x11bd. Violations may result in immediate account suspension, permanent ban, and/or legal action where applicable:

• Using automated software, bots, scripts, or any third-party tool to gain an unfair advantage over other players or the platform's systems.
• Attempting to launder money, circumvent anti-money-laundering (AML) controls, or use the platform for any transaction of criminal origin.
• Exploiting software bugs, errors, or vulnerabilities to manipulate game outcomes, bonus awards, or account balances. Any winnings obtained through such exploitation will be voided.
• Colluding with other players to fix bets, share insider information, or manipulate game results in any game type, including sports betting, live casino, and slots.
• Registering more than one account, sharing account credentials with others, or allowing a third party to operate your account on your behalf.

x11bd employs advanced fraud detection systems and cooperates with payment providers, game studios, and where required by law, relevant authorities. All suspicious activity is logged, reviewed, and reported in accordance with applicable regulations.

8. Intellectual Property

All content on x11bd's platform, including but not limited to text, graphics, logos, icons, images, audio clips, data compilations, and software, is the exclusive property of x11bd or its content licensors and is protected under applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for personal, non-commercial recreational purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any content from x11bd without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by applicable law, x11bd, its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses, arising from: (i) your use of, or inability to use, the platform; (ii) any unauthorized access to or use of our servers or any personal information stored thereon; (iii) any interruption or cessation of transmission to or from the platform; or (iv) any bugs, viruses, or similar harmful code transmitted through the platform by any third party.

x11bd's total aggregate liability to you for any claims arising under or in connection with these Terms shall not exceed the total amount deposited by you into your account in the thirty (30) days immediately preceding the event giving rise to the claim. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you in full.

10. Privacy and Data Protection

x11bd is committed to protecting your personal data. Our Privacy Policy, which is incorporated into these Terms by reference, sets out in detail how we collect, use, store, and share your personal information. By using the platform, you consent to the data practices described in the Privacy Policy. We apply SSL encryption across all data transmissions and follow industry-standard procedures to prevent unauthorised access to your account information. You may review our full Privacy Policy at any time via the link in the footer.

11. Amendments to These Terms

x11bd reserves the right to update, modify, or replace any part of these Terms at any time. When changes are made, the revised Terms will be published on this page with an updated "Last Updated" date. Where the nature of the changes is material, we will endeavour to provide reasonable notice to registered players via email or an in-platform notification prior to the changes taking effect.

Your continued use of x11bd following the posting of any changes constitutes your acceptance of those changes. If you do not agree with the revised Terms, you must discontinue use of the platform and contact support to close your account and arrange the return of any withdrawable balance.

12. Governing Law and Dispute Resolution

These Terms and any disputes or claims arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws applicable to the jurisdiction under which x11bd operates. In the event of any dispute between you and x11bd, both parties agree to first attempt resolution through direct communication with our support team at [email protected]. If the matter cannot be resolved informally within thirty (30) days of the initial complaint, the dispute shall be referred to binding arbitration under the rules of a mutually agreed arbitral body. Notwithstanding the foregoing, x11bd reserves the right to seek injunctive or other equitable relief in any competent court to protect its intellectual property rights or to prevent imminent harm.

13. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact our support team. We are available 24/7 in both English and Bangla and aim to respond to all enquiries within 24 hours.

Email: [email protected] — Please include your registered username and a brief description of your query to help us assist you as efficiently as possible.